What should I do? Most consumers who are out of warranty elect to replace the printer because replacement of ink pads may not be a good investment for lower-cost printers. The Maintenance Reset Utility was already used on your product. Epson ink pad reset. The Maintenance Reset Utility cannot be used again in order to ensure the proper operation of our devices to minimize the risks of property damage or personal injury.
Strangest Printer Issue I've Ever Seen. This happened only in Adobe Reader, not in the print dialog from Word etc. I had to install the printers directly. All other citrix apps (Office 2010 mostly) show printers but the reader will only show the Default printer. This is set by the user in IE as the first action taken after logging in to citrix. If user has a PC and they set the default as one of the printers installed local to the PC, THAT is the one that shows up in reader.
Acrobat Reader Print ErrorAcrobat Reader Print Error
I need HELP!!!! I have 2 users who while trying to print from Acrobat Reader 7.0(all updates installed) get the error message 'Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer'. They can print fine from a .doc, .xls, etc, and I can print to that same printer directly from the Citrix server they are connected to. Any ideas/suggestions? This error was posted some time ago ( thread48-1135366 ) but I could not find any resolution. Thank you in advance to anyone who can help!!
This document contains known issues and troubleshooting tips not covered in the Acrobat and Reader documentation. Adobe identified the following issues at the time Acrobat XI and Reader XI were released. Separate TechNotes or release notes cover issues that arose since the release. If an update fixes an issue, the version number is noted. Bugs associated with an issue in this document appear in brackets [ ].
See Reader Support or Acrobat Support for other late-breaking information and known issues.
The Acrobat XI Pro application includes the “AdobeID” concept. The Adobe ID is optional when a serial number is provided.
Acrobat XI provides a grace period until activation is required. It is possible that you couldn't activate because you were not connected to the Internet. After the trial period, you get a hard-prompt saying to activate now (the machine must be connected to the Internet). After the trial period, the machine must be successfully activated before you can continue to use the product.
Flash is now required to view SWF files and Portfolio content in PDFs
Acrobat and Reader no longer include Flash Player. Flash Player is necessary for Acrobat and Reader to display SWF files and Portfolio content in PDFs. If your system doesn't have Flash Player, and you want to display SWF files and Portfolio content contained in PDFs, install Flash Player. If you open a PDF that requires Flash, a dialog prompts you to download and install the latest Flash player. To preinstall Flash, go here:
The most recently installed application version “owns” the Acrobat or Reader registry entries and the .PDF filename extension.
Before installing Acrobat or Reader, see the sections below titled Deployment/Installation and Deployment Customization to see if any of those situations apply.
Before installing, it could be necessary to delete the following folders:
During installation, you select the language you want installed. Be sure to select the language that you purchased. If you encounter a language mismatch, uninstall Acrobat and reinstall for the language that you purchased. The English user interface is included and you can switch to English if desired by using Edit > Preferences > Language. After you change the language, exit and relaunch Acrobat for the preference to take effect. If your licensing allows all languages, you can add or remove languages by following these steps:
Serial number dialog thrown when trying to print to Adobe PDF
NEW in 11.0.1 - The problem occurs after update to 11.0.1 if all of the below mentioned conditions are true:
Result: Serial number dialog appears and the PDF isn't created.
Workaround 1: Launch Acrobat at least once before printing to PDF to resolve the issue for this user on this machine.
Workaround 2: For resolving issues for all users on the machine, create the registry key 'HKLMSoftware[wow6432node]AdobeAdobe Acrobat11.0Languagecurrent' with default value 'acrobat.dll'[3488414]. For more information, see Serial dialog box appears.
Acrobat for Mac OS installation and uninstallation
Use the following instructions to install software or to upgrade from a previous version. If you purchased Acrobat as a download, Adobe recommends that you back up your download package, preferably to a DVD.
FIXED in 11.0.01 - Problem: Mac only. On launch, a blank EULA screen appears, which cannot be accepted, and Acrobat does not run. This problem can appear if you have any products installed from CCM or from Creative Suite and you tried installing Acrobat XI from a different source.
Workaround: The workaround is to launch any other product which is part of the CCM or Creative suite and deactivate it by choosing Help > Deactivate. Quit the application. Then, launch Acrobat and accept the EULA. Then, for the CCM subscription product, launch it and select License This Software to enable the CCM product again. If it is a CS application, launch it and reactivate it. [3338419] See also: Blank EULA screen appears on Acrobat XI launch.
Workaround: You can manually change the Firefox preferences to view PDFs using the Acrobat/Reader Adobe PDF Viewer plug-in in Firefox. On Windows, select Firefox and from the Firefox menu. Then, select Tools > Options > Applications > Content type ' Portable Document Format(PDF)' and associate it to open with 'Use Adobe Acrobat(in Firefox)'. On Macintosh, select Firefox and from the Firefox menu. Then, select Preferences > Applications > Content type ' Portable Document Format (PDF)' and associate it to open with 'Use Adobe Acrobat NPAPI Plug-in.' [3504563]
See also Configuring a browser to use Adobe’s PDF plug-in.
Problem: When rendering PDF in Safari on Mac OS X 10.9.2 Zoom and Page number fields, and the Find field are blacked out. This issue is not reproducible on Mac OS X 10.9.1. [3692624]
Workaround:
1. Uninstall Acrobat 11.
Adobe Reader No Printer Installed
2. Delete file com.adobe.PDFAdminSettings.plist from the Library/Preferences folder.
3. Reinstall Acrobat 11.0 and upon launch select Help > Check for Updates to upgrade to 11.0.4. The upgrade to 11.0.4 completes successfully.
4. If you still see a problem, check that the NSHighResolutionCapable setting is set to “true” in the Info.plist file at
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents
The key appears in the Info.plist file as:
NSHighResolutionCapable
and the value is set to: <true/>
If NSHighResolutionCapable is not set to true, then change it so that it appears <true/>
5. Next, open a terminal window and type the following:
touch /Applications/Adobe/Acrobat/XI/Pro/Adobe/Acrobat/ Pro.app/
6. Check the 'open in Low Resolution' setting again. It is now turned on. [3631065]
Workaround: Select Offline Activation and follow the steps to generate a request code to complete offline activation.
Workaround: Install on a non-case sensitive volume [2594334]
A resource for learning about Acrobat’s enterprise deployment capabilities, including the Customization wizard, is the Enterprise Admin Guide.
![]() Adobe Reader No Printer Installed Citrix Sharefile Drive Mapper
Solution: To turn off Activation and the Adobe ID before installing Acrobat use the Customization wizard. For information on the Customization wizard, see the Enterprise Admin Guide.
Solution: Apply the 11.0.01 update [3328208]
In 10.1.10 and 11.0.07, dynamic and custom Stamps in a Shared Review PDF are not visible after closing and reopening that PDF. When the PDF is reopened, clicking the Publish Comments button shows that '# comments deleted' with '#' showing the number of stamps present in the document.
Problem: Windows Server Security prompt (showing that content coming from a website is blocked by Internet Explorer Enhanced Security Configuration) is not being shown when the Sign In dialog appears while signing in. The result is that no security prompt appears. Now, if the user tries to click the Sign In button after entering valid credentials, nothing happens.
Workaround: Trust https://adobeid-na1.services.adobe.com and https://www.adobe.com in Internet Explorer security settings; then, sign-in starts to work on that machine. [3757146]
Workaround:
Reader now opens the offline Help content in the default browser if you choose Help > Adobe Reader XI Help when the system has no network connectivity. [3300851]
LiveCycle Forms, Live Cycle Workspace and Protected View
Description: On Opening an XFA Form with Protected View on for Acrobat / Reader 11.0, a yellow bar is thrown. A blank PDF appears instead of the actual form.
Workarounds:
a) If the server is in the intranet, consider using the option to enable Protected View only for unsafe locations.
b) Switch out of Protected View by trusting the form once or permanently.
c) Turn off Protected View.
Also note that in LiveCycle Workspace, on opening any workflow, first a blank page appears with a Protected View Yellow bar. Also, LiveCycle pushes a Complete button at the same time. This button is not disabled and the user could not see the actual form but can still submit the workflow. [3316200]
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1. Install Reader on Win8 64 bit
2. Launch Reader and turn off PM (Preferences > Security (Enhanced)
3. Exit Reader
4. Launch IE10 and open any PDF
5. Ctrl + K > General
Result: 'Select Default PDF Handler' is not disabled as it is in Acrobat.
Solution: Install the 11.0.01 update to fix the problem. [3313895]
There is no workaround [2683045]
Workaround: Use custom page size less than 600 dpi [2684339]
Workaround: For Windows XP Service Pack 2 for 64 bit and Windows Server 2003 R2 (64 bit) Microsoft Hot Fix KB-930627 is required. [3329063] See this Microsoft help document.
Workaround: Disable Protected Mode in browser or use Don't Allow option at prompt, or apply the 11.0.01 update. [3317076]
Problem: The Safari PDF Browser Plug-in makes Safari File > Save As feature fail with 'The document '[filename]' could not be exported as '[filename]'.'
Steps:
Workaround: Use the supported Acrobat Save buttons in the Heads Up Display (HUD) or legacy Toolbar works. The HUD is the floating toolbar which fades in and out when you hover the mouse at the bottom of the PDF. [3203840]
Problem: Cannot Print using Safari File> Print. Preview is blank and the printouts are printed blank.
Workaround: Use the supported Acrobat Save buttons in the Heads Up Display (HUD) or legacy Toolbar works. The HUD is the floating toolbar which fades in and out when you hover the mouse at the bottom of the PDF. [3216193]
Citrix Sharefile Sync
Workaround: When the ICA loads this window for the first scan initiated using the scanner, the user should switch to the detailed ICA window which avoids the problem. Another workaround to overcome the issue is: click Show Details in the ICA dialog to launch the detailed window and scan specifying the desired settings. [3169060]
Steps:
1. Launch Acrobat Pro on Mac 10.7.5, then go to Preferences dialog.
2. Go to Convert to PDF category, then change Scan driver from 'TWAIN' to 'ImageCapture'.
3. Go to File -> Create -> PDF from Scanner, and select Color from the Kind pop-up menu
4. Put some papers into scanner paper feeder or flatbed
5. Click Scan.
Result: An error 'The Selected Color Format is not supported' happens.
Workaround: The problem was not seen on Mac 10.7.4. [3333966] Update: The problem also does not occur with Mac 10.8.5.
Problem: When there is an older minor version of Acrobat or Reader and the newer minor version is 11.0.07 or later:
Workaround: If the user creates the cache folder, “Low”, manually under %USERPROFILE%AppDataLocalPackageswindows_ie_ac_001ACINetCache, Web Capture starts working. [3597910]
Reviews Of Citrix Sharefile
Update: This issue is fixed in 11.0.6. Hence there is no longer any requirement to create the cache directory named 'Low' under %USERPROFILE%AppDataLocalPackageswindows_ie_ac_001ACINetCache manually.
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